Shipping policy

At The Soul Stone, we are committed to delivering your gemstone jewelry and crystal products safely and efficiently.

Order Processing

All orders are usually processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Customized or handmade orders may require additional processing time.

Shipping Timeline

Estimated delivery timelines:

Within India: 3–7 business days
International Orders: 7–15 business days (depending on destination and customs clearance)

Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp (if provided during checkout).

Delivery Responsibility

Customers are requested to provide accurate shipping details while placing the order.
The Soul Stone will not be responsible for delays or failed deliveries caused due to incorrect address or contact information.

Damaged Parcel

If the outer packaging appears damaged during delivery, customers are advised to record a proper unboxing video while opening the parcel.

An unboxing video is mandatory for any damage or replacement claim.

International Shipping & Customs

For international orders, customers may be responsible for customs duties, taxes, or import charges applicable in their country. These charges are not included in the product or shipping cost.