Terms of service

Welcome to The Soul Stone. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our services.

General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or change these terms at any time without prior notice.

Products & Services

All products available on The Soul Stone are made using natural gemstones and crystals. Due to the natural characteristics of stones, slight variations in color, texture, shape, and inclusions may occur. These variations are natural and not considered defects.

Product images are for reference purposes only. Actual products may slightly differ due to lighting, photography, and natural stone variations.

Pricing & Payments

All prices listed on the website are in INR unless stated otherwise. We reserve the right to modify pricing at any time without prior notice.

Orders will only be processed after successful payment confirmation.

Shipping

We aim to dispatch all orders within the mentioned processing timeline. Delivery timelines may vary depending on location and courier services.

The Soul Stone will not be responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

No Return Policy

We maintain a strict no-return policy.

Once an order is placed and dispatched, it cannot be returned, exchanged, or canceled.

Replacement requests are only accepted if:

The product received is damaged during transit
The wrong item was delivered

A proper unboxing video is mandatory for any replacement claim.

Intellectual Property

All content on this website including images, logos, product descriptions, graphics, videos, and branding belongs to The Soul Stone and may not be copied, reproduced, or used without written permission.

Healing Disclaimer

The healing properties associated with gemstones and crystals are based on spiritual beliefs and traditional practices. Our products are intended for spiritual, decorative, and wellness purposes only and are not a substitute for medical advice, diagnosis, or treatment.

Limitation of Liability

The Soul Stone shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.